Support

Try uploading the original PDF or DOCX instead of a photo — file uploads parse more reliably than pictures. If a photo is all you have, good lighting and a flat page help. Any missed or wrong deadline can be edited by hand, and emailing the syllabus to support helps us make the scanner smarter.

Beyond the syllabus: lecture notes, slide decks, readings, handouts, lab manuals, and past problem sets, as PDFs, Word documents, or photos. Everything you add goes into that course's material so its flashcards, quizzes, and explanations match what your class actually covers. You can remove any individual file from the course at any time.

Check Settings → Notifications → Lumis on your iPhone and make sure notifications are allowed. If you have a very full semester, note that iOS limits pending notifications per app — Lumis prioritizes your nearest deadlines automatically.

On a new phone or after reinstalling: open Lumis, go to the Premium screen, and tap "Restore Purchases." You must be signed in to the same Apple account that made the purchase.

Subscriptions are managed by Apple: Settings → your name → Subscriptions → Lumis → Cancel. Your Premium features stay active until the end of the paid period. During a free trial, cancelling means you won't be charged.

You can delete your account from within the app's settings, or email privacy@lumisapp.org from your account email. Deleting the app removes all on-device course data. See the privacy policy for details.

Reply to any waitlist email and say the word, or write to privacy@lumisapp.org. We'll delete your entry — you don't need an account to ask.

Your calendar, assignments, notes, and timer all work offline — your data lives on your device. AI features (syllabus scanning, flashcard generation, Lumis AI chat) need an internet connection.